Refunds For Digital Advertising Services

Claim the Top Floor sells digital advertising and promotional display services. Once a placement has been activated and displayed, the service is considered to have commenced and may become non-refundable except where required by law or where the service was not delivered due to a verified platform error.

• Payment succeeded but the selected advertising placement was not assigned.
• A duplicate payment was charged for the same order.
• A verified technical failure prevented activation of the purchased placement.
• The platform cannot deliver the purchased digital advertising service.
• A cancellation request is approved before placement activation.

• The placement has already gone live and was displayed as ordered.
• Submitted content was rejected or removed for violating platform rules.
• The customer entered incorrect campaign, domain, or business information.
• The customer expected ownership, resale value, profit, or investment return.

Cancellation may be requested before activation by contacting info@okyrou.com with the order ID and payment reference. After activation, cancellation may stop future display where technically possible, but it may not qualify for a refund for service already delivered.

Bids are used only to determine the price or priority of a digital advertising placement. They are not lottery entries, wagers, securities, or investment products. Any refund eligibility for bid-related payments follows this policy and the order details shown before payment.

Refund requests are reviewed within 7 to 10 days. Approved refunds are processed to the original payment method wherever supported by Dodo Payments, the applicable payment provider, card network, issuing bank, or payment partner. Bank processing times may vary.

Contact info@okyrou.com with your name, email or phone number used for checkout, order ID, payment reference, selected placement, and the reason for the request.